Returns and Exchanges

Please ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once they have been submitted. Our customer service team will do their best to accommodate any changes; however please be aware this is not always possible. To start that process, send us an email straight away and we will aim to respond within 24 hours, Monday through Friday.

Making a return or exchange for a product purchased from depuravita.com is easy. Just make sure you send your unopened product(s) back to us within 28 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by contacting us so we can start the returns process in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. Customs duties and sales taxes are non-refundable through Depuravita. However, you may be able to recover these by contacting your local customs bureau directly.

We accept returns and exchanges for unused, sealed products that are in re-saleable condition. You cannot refund an item, as they are food regulated if you open the sealed pack.

We are unable to accept returns or exchanges for products other than those purchased directly from us at depuravita.com. If you purchased your Depuravita products from a department store, specialty retailer, other online store or elsewhere, please contact the original company of purchase.

Refunds will be processed once the return has been received and processed at the respective warehouse. Notifying us of your return prior will ensure we are watching out for your return so it can be processed as efficiently as possible. Refunds are processed back to the method of payment used when placing your original order (either PayPal or Credit Card). PayPal refunds are instantaneous, while credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

Please ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once they have been submitted. Our customer service team will do their best to accommodate any changes; however please be aware this is not always possible. To start that process, send us an email straight away and we will aim to respond within 24 hours, Monday through Friday.

If an item arrives damaged, please email us within 7 days of receipt so we can make arrangements ASAP!